Your registration plate and car description are needed to help the parking owner to identify your car when you park on the private parking place and avoid being charged for unauthorized parking.

Changing your personal details is easy. Just log in to your profile and press on related yellow circle to modify any field.

This is possible only if you have entered and confirmed your email. In this case, you log in with your email account first and then modify your mobile phone number in the Profile.

We need your email address to ensure you can keep your existing profile if you change your mobile phone number and to receive payment confirmations.

Yes, you can login with either your registered email address or registered mobile phone number.

Yes, you can register as many cars as you want including different cars with the same registration plate.

You forgot to stop your parking session when leaving the parking place. For your convenience, your parking session remain valid and open until you stop it in the ParkOne app. Please make sure notification are enabled on your so that we can send you push-notification reminders about your active parking sessions.

No, unfortunately not. It is your responsibility to stop the active parking session when leaving. Please make sure notification are enabled on your mobile device so that we can send you push-notification reminders about your active parking sessions.

Press the Park Me button in the bottom menu and the ParkOne app will find the nearest available parking place based on your geolocation. Make sure the geolocation function for the ParkOne app is enabled on your mobile device.

This is correct. The minimum tariffication period on the app is 1 hour.

File a complaint using a yellow button on the screen of your active parking session or via the Feedback and complaints button in the Menu. You must make photo clearly identifying the registration plate of a vehicle violating the private parking and the parking place. This information will serve as an evidence and will allow us to issue a penalty to an owner of a violating vehicle, if this vehicle is registered with the ParkOne app. We will also pass this evidence to the private place owner for announcing the violation to authorities.

Unfortunately, you cannot stay on the parking place longer than indicated closing time and must leave at the time of closing or earlier. In case you stay after indicated business hours you risk receiving a penalty from both the owner and the Authorities.

Any penalty from municipal authorities should be resolved according to legal procedures established in related Cantons. ParkOne SA is not responsible for such penalties.

ParkOne charges minimum 50fr. late departure penalty on behalf of the parking owner. The penalty is charged at discretion of the ParkOne SA and only based on sufficient evidence of late departure provided by a ParkOne registered user or the owner.

Please file a complaint using a yellow button on the screen of an active parking session or via the Feedback and complaints button in the Menu. You must make photo clearly identifying the registration plate of a vehicle violating the private parking and the parking place. This information will serve as an evidence and will allow us to issue a penalty of 40 fr. to the owner of a violating vehicle, if this vehicle is registered with the ParkOne app. We will also pass this evidence to the private place owner to announce the violation to Authorities.

You can start your parking session immediately if the parking place is marked as available on the ParkOne app. Please note that you will be charged at least for the full hour. Do not forget to stop the active session when your reservation starts. You cannot park before you reserved parking session starts if the parking place is marked as unavailable on the ParkOne app.

Yes, you can reserve a parking place for one or several days. In case of bookings for one or several days, a daily tariff is applied.

A minimum reservation period in ParkOne is 1 hour.

Check on the App if the place is available for rent. If it is available, you may extend your session by using the Park Me function as long as it is open for rent. If the place is no longer available for rent, you must leave at the end of your booking or earlier. In case you stay longer than the reserved time, you risk receiving a penalty from both the owner and the Authorities.

In case of a booking for one or several hours, you must cancel your booking at least 1 hour before the start of your reservation. If you cancel your booking later than 1 hour before the start, you will be charged for 1 hour of parking.
In case of a booking for one or several days, you must cancel your booking at least 24 hours before the start of your reservation. If you cancel your booking later than 24 hours before the start, you will be charged for 1 day of parking.

Yes, you can register as many parking places as you want. Please not that if you are subject to VAT, it is your responsibility to comply with VAT obligations.

Yes, you can register as many parking places as you want provided that you are legally authorized to rent them out.

It depends on terms and conditions of your rental agreement. Please check with your real estate management company or your landlord if you are authorized to sub-rent your parking place.

First, make sure that this is a vehicle of a ParkOne user who rented your parking place via a ParkOne app. You can check this on the App in the parking history of your registered parking place. If this is the case, please report the violation via the Feedback and Complaints button in the Menu. We will take necessary measures to issue a penalty to this ParkOne user on your behalf. If this is not a ParkOne user, please follow a regular process of announcing a violation to the Authorities. You are, of course, free to announce a violation by a ParkOne user to the Authorities.

ParkOne charges minimum 50fr. late departure penalty on behalf of the parking owner. The penalty is charged at discretion of the ParkOne SA and only based on sufficient evidence of late departure provided by a ParkOne registered user or the owner. Please note that ParkOne and Payment Service Provider fees & commissions are applied to the late departure penalty.

You can modify your bank details in your profile by pressing the yellow circle in the respected field.

You can always rent your own parking place whenever you need it at no charge and without a credit card, as long as it is not already booked or rented by a ParkOne user. This function is designed for your convenience so that you do not need to modify business hours of your parking place every time you need to use it yourself.

The tariffication settings in ParkOne are calculated based on an average public parking tariffs in your area. You can set up your tariff within a preset range.

You bank account is credited automatically at the end of each calendar month.

Yes. You will need first to deactivate your parking to change its tariffs or business hours.

Yes, your personal data collected by ParkOne is absolutely safe. Non-financial personal data is stored on a secure server in Germany. All financial data, including credit card and bank details are securely stored by our payment service partner Stripe.

Your detailed personal data is collected by the payment service provider to comply with laws and regulations in Switzerland.

ParkOne SA is fully compliant with the fundamental principles of data processing under the GDPR. We process data in a lawful, fair, limited, specific manner and ensure the security, integrity and confidentiality of the data.